Store Policies

Term of Payment. Upon stock availability is confirmed, an invoice will be issued to the billing customer to request for payment.  When customer has made full payment and fund has been received by Brilliant Solar Lights, ordered item will be processed for shipment.

Accepted Methods of Payment. We accept Paypal, AlertPay, Visa, Mastercard, American Express and Discover directly from Paypal or AlertPay. We do not accept personal checks.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-10 day delivery time.  All shipment is by UPS Ground/USPS to ship out from California to US and Canada only.  Actual cost for shipment will be computed based on each destination address.

Shipping Methods. Merchandise will be shipped using Ground Service where possible.  If International shipment is required, drop an email to ask for it.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.  A restocking fee based on 20% of the product price will be charged for return without defect.  All returns are acceptable within 7 days from goods receipt date.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 7 days from the ship date to receive refunds. You must email the refund request to sales@brilliantsolarlights.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.